AGAIN AND AGAIN BY AIR CARRIERS
When Heidi’s
compact, but expensive wheelchair gets stowed in cargo, it breaks.
We currently
are awaiting a damage assessment from American, to see if it will even pay to
fix the damage it did.
Of course
the air carrier will never offer to compensate us for the hour wasted at the
airport, waiting in a long line to deal with poorly trained baggage complaint
people.
Nor will
they compensate us for the pain Heidi suffered when the wheelchair
malfunctioned as a result of American’s damage.
She hurt her
hip and will suffer for weeks.
This
unacceptable disability discrimination from American Airlines is an almost
exact repeat from the week between Christmas and New Year’s 2011.
Our sad
tale of how disabled consumers are forced to fly the unfriendly skies continues
tomorrow December 1.