OUR FAVORITE PLACE IN MEXICO CITY THAT WE'VE NEVER BEEN TO

THE ST. REGIS MEXICO CITY

We are not rich people.

We need to pinch pennies and travel cheaply.

We are famed for flying out of town at 6 a.m. on a holiday because it's way cheaper than flying out late afternoon on the day before.

We subsribe to countless services that send updates on discounted hotel rooms, flights, etc.

If we could get half off by washing the dishes at a 4 star restaurant, we'd probably think about doing it for the savings.

Like everybody who is prudent, but not dirt poor, we sometimes toast our victories or drown our sorrows with a little splurge.

Someday, the St. Regis Mexico City will be such a splurge.

Normally way to rich for our blood -- rooms come with a butler that unpacks your clothes for you & the building was designed by famed architect Cesar Pelli -- the St. Regis recently advertised some great deals.

While we were unable to pull the trigger on the pending deal, we were incredibly impressed with the service the St. Regis delivered to a pair of would-be guests simply doing research.

Heidi uses a wheelchair for her mobility, so we found the email of the St. Regis Manager and zapped some messages asking about roll-in showers, common area access and bed configuration in the barrier-free rooms.

Soon, we not only had replies from the Manager, but we also got a phone call from the person in charge of rooms.

In her imperfect English (which we very much appreciated because folks in Miami forgive our imperfect Spanish), she explained all the amenities for people with disabilities.

The person even memorialized our conversation in an email and followed up the next morning with customized photos taken for us to show the bathroom accessibility.

Soon, the concierge was advising us on a driver for accessible transport and filling in details about which museums are best set up with ramps and elevators to serve wheelchair-using visitors.

Wwe could go on and on about the St. Regis' committment to serving a potential booking by a pair of people who would be paying an internet rate nearly half off the usual cost of a luxury room.

Someday, we shall splurge at the St. Regis and get to give our face-to-face thank yous to all the people there who are committeed to serving ALL guests, inlcuding those with mobility needs.

http://www.stregishotelmexicocity.com/