AGAIN AND AGAIN BY AIR CARRIERS
In Mexico
City’s airport, a kindly customs agent gave us enough tape to make do with very
primitive repairs to Heidi’s wheelchair so we could limp to the taxi stand.
We explained
during check in that American Airlines wantonly damaged Heidi’s wheelchair and
asked if anything could be done while we got situated in the room.
We hoped for
a repair man miracle.
The stellar
St. Regis made believers of us.
The St.
Regis engineering crew arrived within minutes to our luxury room and started
hand crafting enough parts to get Heidi's wheelchair in working order for the
rest of the visit to the big city.
For those
keeping score, St. Regis crew - even on sacred Christmas Day - deserves to go
to haven for the way it patiently rescued Heidi from a week of no mobility due
to an airline’s extreme negligence.
Our sad
tale of how disabled consumers are forced to fly the unfriendly skies continues
tomorrow December 5.
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