In part 1, we met a plumber who was
not only late, but lying about how close he was. Now he tries to move the appointment,
further screwing us over.
My phone rings again nearly an hour
after I lost money by leaving work early to make it home to a no-show plumber.
“Mr. Wright. Could we do this Friday
night or Saturday? You see, it’s bumper to bumper on the Turnpike
and I don’t understand why..."
I interrupt….you don’t understand why.
Do you have a brain injury?
It’s always bumper to bumper on the Turnpike
out that way.
Pretending you are shocked that there
is heavy traffic during rush hour is like telling me you walked out into four
feet deep water in the bay and can’t figure out why your clothes are wet.
“Bear with me. I’ll do right by
you.”
I’m broiling angry. I don’t want
Friday or Saturday – I want the day I scheduled. Get your ass here today I say.
Another 20 minutes pass, then the
moron of the plumbing industry calls.
“Mr. Wright I can’t make it. You see,
I have a brand new customer in Doral and if I come to you, I’ll have to cancel
him. And he’s right off the Turnpike, so it makes more sense for me to keep out
west on it and get to him today.”
Wow. So not only could you not call me
to tell me you were running super late…you were such a big wimp, you kept
hoping, on each call, that I’d cancel/postpone and somehow it would be my
fault, not yours.
Well, guess what, I’m ready to
reschedule for next week, Mr. Plumber. But here’s how it’s going to work.
I left work 90 minutes early. That’s money
left on the table that I’ll never get back – because of you.
So when you get here and do the
estimate, it will deduct the first 90 minutes of your fees.
You rob me of 1.5 hours pay, I do the
same to you. It’s called fair play.
“Now Mr. Wright, I think we’re getting
off on the wrong foot here. Maybe you need someone else. You sound like my
three ex-wives (the guy’s under 40, but is it any surprise three spouses have
dumped the loser?). I think we should just go our separate ways and…”
That I should never hire you, I
agree. But since you cost me money by not even having the common courtesy
to give me heads up that you were super late and wanted to reschedule, I’m
going to punish you.
“Mr Wright, is that a threat?”
Why no, Jose my new friend, it’s a vow
to post the real story about you on every consumer website that I can find.
I will warn people: if you want to
take off work and waste your time and money and be lied to and worse, do
business with Jose.
I sincerely hope I cost you at least
$1k in lost business...you selfish horse's ass.
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