WHEELCHAIR SEVERELY DAMAGED BY UNCARING GROUND CREW AFTER AMERICN AIRLINES FLIGHT CREW REFUSES TO MOVE ITS LUGGAGE TO ACCOMMODATE ONBOARD WHEELCHAIR STORAGE
Editor's note: We arrived home on Dec. 31 from a week in Mexico City. The City was great, our Hotel -- the St.Regis -- was spectacular but the flight getting there was a nightmare caused by American Airlines employees who are abusive toward the needs of disabled travelers. It is no wonder why this carrier is in banktruptcy. We will share our tale of disability discrimination during the next several days. The postings are in the form of a letter to American Airlines, which has not even been addressed -- despite the urgency of our complaints.
We both have been swamped with work upon our return, but I have now taken the time to write this letter.
Not only am I asking American Airlines to repair my wife’s wheelchair (she uses a power wheelchair in Miami, so we have yet to take the manual chair for travel in to the shop for a damage estimate), but I also am asking American to refund the entire amount we paid for the Dec 25/Dec 31 flights.
That cost is $676.82.
American’s behavior was shameful and we are owed an apology and financial redress for the extreme pain and suffering we were forced to deal with because of the Dec. 25 flight crew’s negligence.
I expect a response from a high-level decision maker within 48 hour of receipt of this complaint.
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