EXPLICIT GUIDE TO ACCOMMODATING A LARGE RANGE OF PEOPLE WITH DISABILITIES SHOULD SERVE AS TEMPLATE TO ENTIRE HOSPITALITY INDUSTRY
Neither my
wife nor I care for thrill rides and we don't have little ones that love theme
parks, so we don't fit Universal Orlando’s demographic.
But Universal piqued
our curiosity when we came across Universal's online Rider's Guide.
It outlines
each attraction -- from thrill ride to animal show -- with dozens of listings
that address the concerns of wheelchair users, walker users, folks with visual,
hearing and other impairments.
It even explains that in a 3-D theater, you can
sit in a stationary seat if the sensory seat's movement would hurt you or make
you uncomfortable.
Armed with the Rider's Guide, we could connect the dots
between attractions that were safe, sound and fun for us.
The Rider's Guide
alone should earn an award for service to people with disabilities.
We wish the
hotel industry could adopt develop detailed online resource guides rather than
simply stating a room is accessible.
This lack of details leaves the potential
guest in the dark about things – such as tub versus shower and one bed versus
two -- that can be the difference between a pleasant, memorable trip and a
disaster.
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