UNMATCHED SERVICE...BUT SHARE A PLATE, FOR HEAVEN'S SAKE
When we realized this is a chain of about 10, we almost didn't go.
But
we were park weary and breakfast food sounded comforting.
We were a bit
surprised to also find out that a large part of the breakfast menu
disappears around 5 pm (note to corporate, when your name is hash house,
serve the full menu the entire time you are open -- even McDonalds has
caught on that a lot of us find refuge in getting breakfast for lunch,
dinner and late night).
So with these bits of trepidation, how did it
earn 5 stars?
The manager, who became our server. I believe his name is
Vince.
There were two huge parties being attended to by the wait staff.
We went at an odd time, so the place wasn't very full but also didn't
have much staff.
I'm a big eater, but when I read the stuff on the menu
item -- tractor something such, one of the breakfast items available all
day -- I thought I better share.
Then we thought about pesky sharing
charges. We started our usual plotting.
The wife would order a biscuit
or something and I'd order the big meal and we would pretend we weren't
sharing, so we didn't get stuck with some stupid $6 sharing charge.
Then
Vince told us you each get a giant biscuit, with all sort of jam and
honey butter, on the house.
My wife said, uh, then, I guess order with a
plate to share -- we'll pay the sharing charge. No charge for sharing,
said Vince.
He didn't try to upsell us at all. No, well with saving
money by splitting, you can afford an expensive drink...or order a cake
or whatever. Just a mention that you really get four waffle square,
meat, taters, eggs and those giant biscuits before the main comes out.
Even though it was not his table and we were probably making an order
than brought in one 20th of the revenue the big parties were bringing in
(we saw kids at those table ordering giant baskets of food they
couldn't consume in a week), we got prompt service.
Vince even caught me
out of the corner of his eye and brought more rich maple syrup so I
could properly drown my share of those fluffy waffle chunks. We didn't
have to dance or hollar to get the check -- as the country food hit us
hard and demanded a rush to the hotel for a nap prior to I-Drive
nighttime roaming.
He was prompt, efficient...even held the door to the
parking lot so I could steer my wife's wheelchair without crooking my
shoulder to catch the door.
Vince (and I sure hope you got your name
right) you gave us the gold star service of a $100 per plate gourmet
room -- for a bill that I'm pretty sure came in under 20 bucks even with
a healthy tip. Good man.
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