WE PRESENT: FIVE EPIC ACCESSIBILITY FAILS IN MIAMI
We love shopping at discount department stores, and the Marshalls downtown store is close to my wife’s workplace and our home.
The store, near the bayside on Flagler Street, has 99 percent of its access via an escalator.
An elevator is hidden within the aging retail complex, far from the escalator.
It arrives on the second level of Marshalls, not near the checkout areas.
Because Marshalls does not want people to be able to sneak out of the elevator without paying, it has controlled access only.
There’s a button to ring, which doesn’t ring.
It lists a phone number to call, but the phone is never answered.
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