TACKLES TOUGH QUESTIONS
Whether the request for assistance comes by email or phone, Resource Center team members try to call the person back to get the full details so they can deliver the proper resources.
Resources
range from help finding personal care attendants, transportation, housing and
home modifications to advocacy in dealing with insurance companies and medical
facilities.
In addition
to responding to inquiries and member problems, the team receives between 200
and 300 new member applications with embedded member questions every month.
Every
application gets assigned, read and responded to quickly and thoroughly.
“We go above and beyond to make sure that everyone who reaches out to us gets
our full attention and any resources or help they may need,” says David Heard.
He’s an
information specialist who also serves as United Spinal’s membership
coordinator.
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