MIAMI-DADE ANIMAL SERVICES IS A DISASTER

THEY MAKE IT IMPOSSIBLE TO ADOPT A CAT

By now I have invested two hours at Miami-Dade Animal Services and cannot wait behind 10 fresh people deep in the line for service – even though the left hand/right hand total failure between front desk and cat cages keys lady caused me to need to pick again.

Miami-Dade Animal Services has robbed me of half a working day and despite my valiant efforts, incompetence has prevented me from petting/bonding with a single cat.

Callousness and unequaled incompetence has left me with zero desire to ever visit again.

I have taken in dozens of street cats.

I fund cat rescue on three continents.

I am the perfect candidate to address the crisis that Miami-Dade has with animals in need of homes.

But I will not be able to keep cats from being lonely or euthanized.

Not until Miami-Dade County leadership fixes its nightmarish Animal Services process.

I leave -- after being blocked by incompetence -- the Miami-Dade Animal Services house of horrors crushed, spirit broken. 

None of the more than half dozen cats that I tried to will leave to a good home -- because this facility is run by uncaring workers.

 

 

MIAMI-DADE ANIMAL SERVICES IS A DISASTER

 THEY MAKE IT IMPOSSIBLE TO ADOPT A CAT

I’m still at Miami-Dade Animal Services and praying to get past the incompetence to rescue a cat.

I select yet another cat to try to adopt.

It pays to take lots of photos of the cat’s code number, as incompetence will deny your first several choices.

10 minutes to see the cat cage woman.

The same woman who told me I had no choice in the matter of bonding with the cat she (and she alone) deemed unadoptable.

This time, my fourth or fifth choice of a fur baby is smiling and mewing at me.

My heart melts.

Then the cage area woman says he has a return to owner order and I’m out of luck.

If Miami-Dade Animal Services staff could take two minutes to update info on the cages, would-be adopters wouldn’t get their heart broken time and time again.

MIAMI-DADE ANIMAL SERVICES IS A DISASTER

THEY MAKE IT IMPOSSIBLE TO ADOPT A CAT

Now 90 minutes into my visit to Miami-Dade Animal Services, I am led back and a woman tells me the cat I picked is sleeping and mean.

I say I’ll decide.

She refuses to let me see the cat.

I go back, but even though it is 100% Animal Services’ fault, I go to the back of the end of the line again.

20 minutes to wait for the cat with the infection.

Now I’m told it also has FIV and I cannot have.

 

MIAMI-DADE ANIMAL SERVICES IS A DISASTER

THEY MAKE IT IMPOSSIBLE TO ADOPT A CAT

An hour after arriving at Miami-Dade Animal Services, I finally get to the adoption counter.

I find out my first choice is FIV positive and they will not adopt that cat out to a home that has another cat. I have a cat.

It would take two minutes to print out this info and put it on the cage – so I wouldn’t get enamored with a cat I cannot have.

There will be many heartbreaks that could be avoided by taking all of two minutes to update information on cats in the cat adoption zone.

I am told my second choice has a respiratory infection and I cannot touch another cat after him, so I should pick another cat to see first.

I share my third pick.

They tell me that cat is available.

MIAMI-DADE ANIMAL SERVICES IS A DISASTER

THEY MAKE IT IMPOSSIBLE TO ADOPT A CAT

I enter Miami-Dade Animal Services and look at some cats through the glass.

I fall for a few.

I take pictures of the data card next to them.

I got to the desk labeled adoptions.

I get some annoyed looks, then hear a number called.

I realize I was standing in a line that went by number called.

But unlike a grocery store deli, there no little machine from which to grab a number.

You have to talk to a lady. She wanders off frequently, so I had no way of knowing that I could not take my place in line without her interviewing me and printing a ticket.

 

MIAMI-DADE ANIMAL SERVICES IS A DISASTER

THEY MAKE IT IMPOSSIBLE TO ADOPT A CAT

Miami-Dade Animal Services is an unmitigated disaster.

It’s a pretty building and modern facility.

Any semblance of competency and care is an illusion.

I went to adopt a cat.

There is about one half as much needed parking, because it’s in the middle of nowhere, miles from fixed rail transit.

Google Maps shows it would take 2 hours of multiple bus transfers to get there from my Little Havana home less than 10 miles away.

I wait 20 minutes for a parking space.

THE MOST CRASS MARKETING EVER

INSENSITIVE PET CARE CLINIC OPENED PAINFUL WOUND

The picture here is of our beloved Puchy.

We shared custody of her with a Little Havana neighbor living hand to mouth.

When she took sick, we ran up well more than $1,000 in vet bills trying to save this little mixed breed bundle of joy.

Sadly, at about age 10, our angel dog crossed the rainbow bridge.

The veterinarian outfit we took her to, one with several outlets in Greater Miami, did a terrible job of caring for her.

She wasn't a beloved family member to them, she was a profit center.  

Even when we knew she had to be euthanized, the clinic's sales people were marketing to us -- guilting us into buying a clay pressing of her dying paw and a deluxe post cremation kit.

That day in 2009, I decided I wouldn't do business with that group of charlatans if they were the last veterinary clinic left standing in South Florida.

So imagine my shock when from out of nowhere yesterday, I received a "Happy Birthday Puchy" text from this piece of crap outfit.

Of course, the well wishes were a thinly-veiled come-on, wrapped around a link that went to their online pet appointment scheduling application.

Even if Puchy were alive, she'd be nearly 20 years old.  I don't think the average dog lives that long, so it's crass and careless to send out birthday wishes to an old pet anyway.

But this craphole of pretend pet care went beyond.

When it was pouring dollars into a new marketing campaign, it couldn't even have the decency to check its own records.

Five minutes of matching my cell number to the pet I brought in would confirm that this outfit put our beloved Puchy down in less than a week after it commenced  care of our furry family member.

I try not to be vulgar in my blog posts, but Knowles Animal Clinics -- 

I send you to hell.

I love my Puchy.

She brought joy to our lives for a good half dozen years.

We're truly not sure how old she is, because our indigent friend took her in off the street when she was full grown.

I guess when we registered her for care, we had to give a birth date so we made one up.

Somebody took that data, damn near a decade old, and turned it into the most shameful, greedy sales pitch text I've ever heard of.

If you are in Greater Miami, I urge you to go to Miami-Dade Animal Services.   They have a brand new facility and some of the most caring people -- from vets to entry level staff -- on the planet.

Boycott Knowles.  They are all about profit margin, not pet care.

I truly hope this goes viral.

Is there anything more underhanded than playing on a pet owner's emotions to try to ring the cash register a few more times?

Thanks for nothing Knowles, you opened a wound of grief I thought was long healed.

Thanks to your obsession with the almighty dollar and nothing else, I am shedding tears for my long-departed Angel Dog...when I could be spending my time caring for our 6 rescue animals.