No matter how long your issue has been neglected, nor how much
your frustration has built up, you will not influence decision makers by
shaming, scolding or cursing them.
When your accessibility issue is
resolved, don’t forget to praise all those involved with addressing your issue.
Formal, written thank you notes may be rare as VCRs these days, but that
doesn’t mean you can’t take a few moments to send an email thanking all those
involved.
A brief email of praise to a city manager, department head or city
commissioner goes a long way.
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