“We write a generic follow-up letter
before we have a meeting, so it is ready to go right after the event.
We say,
‘Here’s our number, reach out to us any time.’
It’s important to show that we
appreciate their taking the time to get informed about our issue,” says
Harrison.
A concise, positive, embracing note
can break that harmful myth that people with disabilities are only complainers.
And the next time you have an issue, your key city contacts will think of you
as an active citizen with valuable insights into universal design.
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