THE WORST MEDICAL OFFICE STAFF ON EARTH

GOODBYE DR. P:

I really hate for it to end this way.

But I can no longer put up with your incompetent staff.

I arrived at 3:15 p.m. to check in for a 3:30 p.m. appointment on April 16.

At 4p.m., I see the physician assistant -- who I had my appointment with -- walking out the door.

“I have an appointment with you, why are you going home?,” I pleaded.

Some staff woman walking with him, without even asking my name, said “100 percent sure you are wrong. Wait your turn for the doctor.”

“My appointment is with the assistant, not the doctor” I said, rushing to the reception window to plead my case.

One of your nasty staffers claimed I never checked in.

“Yes I did,” I politely replied.

“If you did, who did you check in with? I demand to know her name,” he shot back.

“I have no idea who. I don’t know any of your names,” I said.

“Well then you are lying, you didn’t check in,” he stated.

“Why on earth would I come here, pay to park, sit in the lobby and not check in?  That makes no sense,” I said, now raising my voice slightly in frustration.

“Well what did she look like,” he demanded.

Stunned, raised my voice, asking why the onus is on the patient to make sure staff does its job.

“This makes no sense. I’m not leaving till my appointment is honored” I said.

“You are a no-show. You have been marked as a no show,” he barked.

“I was 15 minutes early, how can I be a no show?” I said.

“You are lying. You were not in the lobby,” he said.

Of course, I say a few choice words at this abject abuse.

After being advised I would be escorted from the premises if I railed any longer against the incompetence and abuse of your staff, I was seen by your office manager – the only competent person I have ever dealt with on your support staff.

After maybe 20 minutes of waiting, he finally got the prescription I so urgently needed.

Along with my wheelchair-using wife -- who also has been treated like dirt by your lazy, incompetent and abusive – I must find an M.D. who cares enough about patients to have a professional support staff.

Good day and good luck to you.