AGAIN AND AGAIN BY AIR CARRIERS
When Heidi’s compact, but expensive wheelchair gets stowed in cargo, it breaks.
We currently are awaiting a damage assessment from American, to see if it will even pay to fix the damage it did.
Of course the air carrier will never offer to compensate us for the hour wasted at the airport, waiting in a long line to deal with poorly trained baggage complaint people.
Nor will they compensate us for the pain Heidi suffered when the wheelchair malfunctioned as a result of American’s damage.
She hurt her hip and will suffer for weeks.
This unacceptable disability discrimination from American Airlines is an almost exact repeat from the week between Christmas and New Year’s 2011.
Our sad tale of how disabled consumers are forced to fly the unfriendly skies continues tomorrow December 1.