This is a picture of the Hotel Niles in Istanbul.
It's in the old city, a less than 5 minute's walk from the Grand Bazaar.
It has a rooftop terrace with views of the Marmara Sea.
It is the darling of Frommers, Fodors, Trip Advisor and other world-leading publications and online guides.
It is easy to see why.
I recently booked my maiden voyage to Turkey.
Business will take me to Istanbul, but I don't want to stay in a chain business hotel.
After seeing the rave reviews, I reached out to the Hotel Niles.
I used the much-dreaded "info@" email.
I say this because when I ask a unique question via the "info@" email to property flagged by a giant chain, I probably get zero response about 25% of the time, an auto generated equally worthless blanket response about 25% and a far to vague, laundry list of bulletted FAQ-style answers in the remaining 50% of responses.
Hotel Niles is different.
In fewer than 24 hours, on a weekend, less than a week after a tragic and jolting incident at Ataturk International Airport, I got a detailed response from info@hotelniles.com
A Mr. Kemal Çelik addressed my specific concerns about my first full day falling on a national holiday and how that might impact public transit, bazaar and museum opening hours, etc.
This was not a standard "can I check in early" or "can you make sure some extra pillows are in the room" question.
And it received a signed, far above standard chain property response.
I look forward to making Hotel Niles my home away from home.
I hope my readers do the same.
We must reward family businesses that deliver outstanding personal service.
http://www.hotelniles.com
(rooftop terrace at Hotel Niles, on the European side of Istanbul)
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