Tuesday, December 4, 2012

AMERICAN AIRLINES SHOULD BE FINED -- PART 6


WHEELCHAIR USERS ARE ABUSED
AGAIN AND AGAIN BY AIR CARRIERS

In Mexico City’s airport, a kindly customs agent gave us enough tape to make do with very primitive repairs to Heidi’s wheelchair so we could limp to the taxi stand.

We explained during check in that American Airlines wantonly damaged Heidi’s wheelchair and asked if anything could be done while we got situated in the room.

We hoped for a repair man miracle.

The stellar St. Regis made believers of us.

The St. Regis engineering crew arrived within minutes to our luxury room and started hand crafting enough parts to get Heidi's wheelchair in working order for the rest of the visit to the big city. 

For those keeping score, St. Regis crew - even on sacred Christmas Day - deserves to go to haven for the way it patiently rescued Heidi from a week of no mobility due to an airline’s extreme negligence.
 
Our sad tale of how disabled consumers are forced to fly the unfriendly skies continues tomorrow December 5.

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