CONTINUE CUSTOMIZED CLIENT SERVICE IN THE TIME OF COVID
Doerlich said the channels are now virtual
versus in-person but it still is vital for him as a broker to keep in contact
to encourage and mentor agents for continued engagement and returning to full
productivity.
“On-line messaging and social media
access were `nice-to-haves’ – now it’s essential to maintain continuity,
communication and camaraderie among the agents and staff,” he said.
“We have started a weekly web conference
with all the agents in our offices. It keeps the team in synch and is
encouraging to hear the activity of our agents.
We can also answer questions
about new protocols and maintain the enthusiasm in a difficult market time,”
Doerlich added.
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