AMERICAN AIRLINES RESPONDS TO
FLIGHT CREW THAT DAMAGED
HEIDI JOHNSON-WRIGHT'S WHEELCHAIR
Today we received a $500 voucher via email from American Airlines.
Call it a belated Valentine's Day monetary value gift to go with yesterday's commitment from AA's Dallas-Fort Worth headquarters to do more to try to accommodate wheelchair-using passengers.
The sad thing is that court decisions have taken some of the teeth out of the Air Carrier Access Act (which governs air travel instead of the Americans with Disabilities Act).
Newer planes are being built with even less closet space at the front of the cabin, further reducing the possibilities of storing a lightweight wheelchair onboard -- instead of risking it being pulverized by baggage and cargo stored below.
We had asked for a full refund of the roughly $800 we spent on a pair of tickets from Miami to Mexico City.
But the voucher, good for a year, is a reasonable response to our complaint.
TOMORROW, WE WILL POST AN EXCERPT OF
THE LETTER FROM AMERICAN AIRLINES.
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